Experiencing log-in issues can be frustrating, but most authentication problems are easily resolvable with a few systematic troubleshooting steps. This article guides you through the steps to regain access to your account quickly and safely.
Basic authentication troubleshooting
- Double-check your email address for correct spelling.
- Verify that Caps Lock is turned off when entering your password.
- Confirm you’re using the correct password.
Password recovery options
If you cannot remember your password, you can reset it by following these steps:
- On the sign-in page enter your email address and click Continue.
- On the next screen, click the "Forgot password" tab.
- Follow the prompts to complete the secure password reset process.
Connection and network considerations
- Ensure you have a stable internet connection.
- Refresh the web page or restart your browser.
- Check for potential firewall or proxy blockages, especially on corporate networks.
Note: Corporate network users should consult their IT administrator if persistent access issues occur.
When basic troubleshooting fails
If none of the previous steps resolve your log-in problem, contact support with the following information:
- Your email address
- Detailed description of the issue
- Any specific error messages
- A screenshot of the error (if possible)
Note: Documenting error details helps support teams diagnose and resolve issues more efficiently.